The now almost 30 year partnership between UNIVERSAL CANDY and TROLLI is without doubt a real success story.
Due to the excellent support of Jurgen Fengels, his son and his team of Universal Candy we were able to successfully establish TROLLI as an important brand in the Australian Candy market. Thanks to our intense exchange of new, innovative ideas, we have managed to develop concepts that obviously satisfy the expectations of our Australian customers with a mix of European and traditional taste. The fantastic atmosphere and the productive, professional work of both our teams enable us to quickly respond to product ideas in form of tailor-made items. This in turn leads to a consistent increase in brand awareness and distribution.
We look forward to continued collaboration with Universal Candy, which so far has brought us a lot of joy and success.
Universal Candy is one of the most reliable, valuable and successful partners of Crown Confectionery CO., LTD. in Korea for more than 20 years.
Their excellent, dedicated and highly professional team with their deep understanding of the Australian market and great nationwide distribution network having built a strong and stable Zappo business in Australia.
We believe that their business will be more prospered because of their enterprise. We specially value also the long term friendship and trust for more than 20 years.
Myriad Marketing has been working with Universal Candy as our Exclusive Distributor in Australia since 2012. They are the complete distribution company to handle Australian National Distribution.
Prior to 2012, we had business and personal dealings with key personnel on their staff for more than 20 years.
The entire Universal Candy team, from administration, right through to the owners and Directors are extremely professional in all their dealings.
Universal Candy has demonstrated integrity and professionalism in our relationship.
Myriad Marketing look forward to further growth of our business in Australia and we are very confident that Universal Candy is the company to do that.
I have worked with Wayne Henderson and the team at Universal Candy since mid 2010. During this time Universal Candy have consistently maintained high service levels and open lines of communication. New product development is innovative and high in quality making their product range superior to other novelty confectionery lines in the route market. Wayne Henderson and Justin Fengels have been fantastic to deal with since our first meeting. Very positive and approachable, professional and knowledgeable with a genuine passion for the industry and the people they work with. In Administration Ruth Frost is fantastic and ensures all transactions and deliveries are carried out professionally and efficiently without a hitch. Universal Candy represents quality products, excellent service, a professional, knowledgeable, personable approach and are always supportive.
I have been doing business with Universal Candy for a period of 10 years. In that time, I have found them to be an extremely proactive and creative supplier that has supported my business in all facets of its operation.
We currently order from Universal Candy on a weekly basis and the ordering process is extremely easy. Ruth has always assisted with all and any of my queries in a very timely and professional manner. Most orders are delivered within 3 working days and I am unaware of any errors/logistical issues that we have experienced.
Wayne Henderson has personally looked after my business for many years. His knowledge of confectionery and the market place is outstanding and he is very honest and open about his recommendations in relation to the product ranges Universal Candy currently manufacture and supply. Universal Candy is a very easy and professional organisation to deal with and I am happy to call them a preferred and respected trading partner.
Sweeties Confectionery have dealt with Universal Candy for more than 15 years and during this time they have provided exceptional customer service to my business. The team at Universal Candy are a pleasure to deal with and nothing is ever a problem for them. Our business has enjoyed double digit growth year on year as Universal Candy continue to range innovative and high quality products.
Universal Candy eliminate risk from my business and delivery certainty with all products being guaranteed. With almost 100 suppliers in my business, ease of doing business is important to me and Universal Candy lead the way in this regard.
They are the best communicators in the business. There are plenty of ‘players’ in the import/novelty & bulk game, and Universal Candy are, in my opinion, the best at it. A small but significant example of this, is when the Australian dollar hit some record highs in 2011/12, Universal Candy set a precedence by taking a price decrease across their range of imports. I look forward to continuing our business partnership with Universal Candy in the future.
The first year of our co-operation in the Australian market has been successful beyond our expectations. PEZ has gone through turbulent times in the past but Universal Candy managed to re-establish PEZ as a strong confectionery brand in the Australian market both in the grocery channel and the route trade. We are constantly gaining momentum by widening the distribution to accounts we have never reached before … as well as re-ranging the brand to major accounts like Woolworths and Target … and strengthening the in store presentation in existing accounts like Big W.
We would herewith thank the entire team at Universal for their passion towards our brand and the professional approach to new opportunities and sales channels.
It is always a pleasure to meet up with the team for business … and we also appreciate the positive chemistry on the personal level. Keep up the excellent work, mates! In Australia Universal Candy managed to bring PEZ back on track!
Although we have only worked together since 2011 we have built up a very good and prosperous partnership.
Cavendish & Harvey is very happy to work with Universal Candy in Australia as we have achieved positive distribution of our products in the Australian market.
When it comes to service levels and your support we only have to state that we increased our Australian business by 168% since changing to Universal Candy.
We think this tells a lot about the efficiencies of Universal Candy.
Just a note of thanks to Universal Candy for the help, support and supply of your confectionery products. The level of service is second to none. The Westco/Universal Candy association goes back many years and I am sure this relationship has been beneficial to both companies.
With Wayne, Jay and Tom as our contacts we are confident that the we will continue to work together for many more years.